tk8 Privacy Policy

Introduction

This Privacy Policy ("Policy") sets out how tk8 ("we", "us", "our") collects, uses, stores and protects the personal information of individuals ("you", "your") who visit or register on the tk8 platform at https://tk8.cam. This Policy applies to all users of the Service, regardless of the device or method used to access it. By creating an account or continuing to use the Service after this Policy has been published, you acknowledge that you have read and understood its terms.

tk8 treats the protection of your personal data as a core operational responsibility. We collect only the data that is genuinely necessary to provide you with a secure, reliable gaming experience — and we process that data only for the purposes described in this Policy. We do not sell your personal information to third parties, and we do not use your data for purposes beyond those for which it was originally collected without first obtaining your consent or establishing another lawful basis.

Information We Collect

tk8 collects personal information through several channels: directly from you during registration and account management, automatically through your use of the platform, and from trusted third-party partners where necessary for payment processing or identity verification. The categories of personal data we collect include:

• Registration information: full name, date of birth, email address, mobile number and a chosen username supplied when you create your account.
• KYC and identity verification documents: government-issued photo ID, proof of address and, where required, proof of payment method ownership. These are processed to comply with our age-verification and anti-fraud obligations.
• Financial transaction records: deposit amounts, withdrawal requests, bKash/Nagad/Rocket transaction reference numbers and the dates and times of all financial activity on your account.
• Gaming and wagering history: records of every bet placed, game session, spin, or market selected, including stake amounts, outcomes and session duration. This data is used for fair-play monitoring, responsible gaming controls and dispute resolution.
• Technical and device data: IP address, browser type and version, device type, operating system, screen resolution, referring URL and timestamps associated with each page request. This data is collected automatically via server logs and first-party analytics.
• Support and communications data: the content of emails, support tickets and any other messages you send to tk8, along with our responses. These records are retained for quality assurance, compliance and dispute resolution.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data (other than ID document photographs required for KYC), or health data, unless you voluntarily disclose such information in a support communication and it is strictly necessary to address your request.

How We Use Your Information

tk8 uses the personal data it collects exclusively for the purposes described below. We process data only where we have a lawful basis to do so and we do not retain data for longer than is necessary for the purpose for which it was collected:

• Account creation and management: to register your account, verify your identity and age, maintain your player profile and provide you with access to the Service.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket and other supported payment methods, and to maintain accurate financial records as required by our compliance obligations.
• Fraud prevention and security: to monitor account activity for indicators of fraud, money laundering, bonus abuse, multiple-account violations or other prohibited conduct; to protect the integrity of the platform and the safety of all players.
• Responsible gaming: to apply and monitor deposit limits, session time controls, time-out periods and self-exclusion arrangements that you request; to identify patterns of play that may indicate problem gambling and, where appropriate, to make proactive contact.
• Customer support: to respond to your enquiries, resolve disputes, process complaints and communicate with you about your account, transactions or any aspect of the Service.
• Service improvement and analytics: to analyse aggregated, anonymised usage data to understand how players use the platform, identify technical issues, improve game performance and enhance the overall player experience. No individual player is identified in this analysis.

Legal Basis for Processing

Every processing activity carried out by tk8 is grounded in one or more of the following lawful bases:

• Contractual necessity: processing that is strictly required to perform our obligations under the Terms and Conditions you accepted at registration — including account management, payment processing and delivering the gaming services you requested.
• Legal obligation: processing that is required by applicable law or regulation, including anti-money-laundering (AML) requirements, age-verification obligations, and the retention of financial records for audit purposes.
• Legitimate interests: processing carried out for fraud prevention, platform security, responsible gaming monitoring and service improvement analytics, where our legitimate interest in protecting the platform and its users does not override your privacy rights.
• Consent: where we process data for marketing communications or optional profiling purposes, we will seek your explicit consent beforehand. You may withdraw consent at any time by contacting [email protected].

Sharing Your Information

tk8 does not sell, rent or trade your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for each specific purpose:

• Payment service providers: we share transaction data with bKash, Nagad, Rocket and other payment partners solely to process your deposit and withdrawal requests. These providers operate under their own privacy policies and are bound by contractual data protection obligations with tk8.
• Game content providers: game studios and platform providers (such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi) may receive session and wagering data that is necessary to deliver their games and maintain game integrity. No identity documents or payment details are shared with game providers.
• Fraud prevention and identity verification services: we may share data with specialist identity verification and anti-fraud service providers for KYC processing and the detection of prohibited conduct. All such providers are bound by confidentiality agreements.
• Regulatory and law enforcement authorities: we may be required by applicable law to disclose personal data to regulatory bodies, financial intelligence units, or law enforcement agencies. In such cases we will disclose the minimum data necessary to comply with the lawful request.

Cookies and Tracking Technologies

tk8 uses cookies and similar tracking technologies to deliver a functional, personalised and secure gaming experience. The categories of cookies in use on the platform are:

• Strictly necessary cookies: these are essential to operate the site. They maintain your login session, remember your language preference, protect against cross-site request forgery and ensure the secure transmission of payment data. These cookies cannot be disabled.
• Functional cookies: these remember your in-platform preferences (such as game display settings and notification preferences) to provide a more consistent experience across sessions. They are set only if you have chosen those preferences.
• Analytics cookies: first-party analytics cookies collect anonymised, aggregated data on how visitors navigate the platform — pages visited, session duration, error events and feature usage. This data is used solely to improve the Service and is never linked to an individual's identity.
• Security cookies: short-lived session tokens and CSRF protection cookies that are automatically deleted when you close your browser. These are strictly necessary for account security.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on the tk8 platform, including the ability to remain logged in between sessions. We do not use third-party advertising cookies or cross-site tracking pixels.

Data Retention

tk8 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply: account registration data and KYC documents are retained for a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping obligations; financial transaction records are retained for a minimum of 5 years from the date of each transaction; gaming session logs are retained for 2 years and then anonymised; customer support correspondence is retained for 3 years from the date of last contact.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual. Where you request erasure of your data before the end of a mandatory retention period, we will restrict active use of that data while retaining it in a secure archive solely for compliance purposes until the retention period expires.

Data Security

tk8 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. Our security infrastructure includes: SSL/TLS encryption for all data transmitted between your device and our servers; encrypted storage of sensitive data fields including passwords and payment references; role-based access controls that limit staff access to personal data on a strict need-to-know basis; regular internal security reviews and vulnerability assessments; and two-factor authentication requirements for administrative access.

Despite these measures, no system of data transmission or storage over the internet can be guaranteed as completely secure. If you suspect that your account has been compromised, please contact [email protected] immediately. tk8 maintains an incident response procedure and will notify affected players without undue delay in the event of a personal data breach that is likely to result in a high risk to individual rights.

Your Data Rights

As a user of the tk8 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 72 hours and respond substantively within 30 days:

To exercise any of the rights above, email [email protected] with the subject "Data Rights Request" and include your registered email address and a description of the right you wish to exercise. We may need to verify your identity before processing the request. We will not charge a fee for handling a data rights request unless it is manifestly unfounded or excessive.

Protection of Minors

The tk8 platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect, process or retain personal data relating to persons under the age of 21. If we become aware that personal data belonging to a person under 21 has been collected — whether through a misrepresentation at registration or otherwise — we will immediately close the associated account, return any real-money balance held via the registered payment method (less any bonus funds which are forfeited), and securely delete all personal data associated with that account. If you believe a minor has registered on tk8, please notify us immediately at [email protected].

Third-Party Links and Services

The tk8 platform may contain references to game providers, payment services and other third-party services. While we take care to partner only with reputable providers, we are not responsible for the privacy practices of any third party. Each third-party service provider operates under its own privacy policy. We encourage you to review the privacy policies of any third-party service you choose to use in connection with your tk8 account, particularly those of your selected mobile payment provider (such as bKash or Nagad).

Changes to This Privacy Policy

tk8 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements or the features of the Service. When material changes are made, the updated Policy will be posted on this page with a revised effective date. We will notify registered players of material changes via the email address on file where the changes significantly affect how we handle your data.

Your continued use of the Service after the effective date of any revision constitutes your acceptance of the revised Policy. If you do not agree with the revised Policy, you should stop using the Service and contact [email protected] to request account closure. We recommend bookmarking this page and reviewing it periodically.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way tk8 handles your personal data, please contact our support team by email at [email protected]. Support is available 24 hours a day, 7 days a week, in both English and Bengali. Bangladesh Standard Time (UTC+6) is our primary operational timezone. We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve them within 30 days.